Online training course orders are generally NOT eligible for refund. However, we know people who register for a training course occasionally change their mind for one reason or another. Regardless of the reason, we believe there should be a definite refund policy for people who decide not to take the course. Refunds for our online courses are only given under the following conditions:
- The person did not access any portion of the online course AND the person requests a refund, in writing via email within 2 business days from the date of purchasing the course (email notification sent). There will be no refunds for any online course, once a course has been accessed in any manner.
- A full refund will be issued less an administrative fee of 25%.
Please understand that with the enrollment and accessing of your online course, you have read and agree to the aforementioned refund policy.
If you have any questions about this policy please contact us at [email protected] or call 905-290-9101.